It was a hugely successful year for Incentive FM at the SCEPTRE Awards, a great night was had by all and the victories at Crystal Peaks directly contributed to the overall win by Workman as the main Sceptre award winner for the night.
| Security Team of the year | Winner | Friars Shopping Centre |
| Security | Runner up | Bluewater |
| Security | Runner up | Crystal Peaks |
| Customer Service team of the year | Runner Up | Crystal Peaks |
| Ops Manager of the Year | Winner | Steve Salisbury. Crystal Peaks |
| Short term retailer of the year | Winner | Shepherd Neame, Bluewater |
| Customer Service team of the year | Winner | Bluewater |
