About – Incentive FM

About us

Incentive FM delivers the entire range of facilities management services working in a partnership model with all our clients based on trust and transparency which is underpinned by a robust CAFM system and technology solutions to make sure we are at the forefront of innovation and best practice. We introduce technology to gain efficiencies and deliver a better service to our clients and continually introduce ideas and innovation to drive service levels forward.

Our teams deliver services across a wide range of clients focusing on three main industry sectors where we believe we can add value:

Workplace Solutions – FM solutions to the built office environment.
Destination & Heritage – FM solutions to venues, destinations and high footfall environments.
Retail & Distribution – FM solutions to shopping centres, retail parks and distribution depots.

Our teams are everything and we would be not be here without them, so we invest heavily in training as we would if the employees were always going to be ours. We trust them to take the development and deliver that back to the client through outstanding service delivery, which in turn gives us an improved chance of retaining the contract for the longer term. Simple really!

Our measure of success is to know that when a client contract is up for retender or review our biggest advocates are our team on site. It is the team who are going to the client and demanding they want to stay with Incentive!

Our vision is:

“To have staff who love working for us and clients who love working with us. Together we can positively impact our communities and the environment.”

Our Team

Our measure of success is to know that when a client contract is up for retendering or review our biggest advocates are our team on site. It is the team who are going to the client and demanding they want to stay with Incentive.

Bruce McDonnell

Managing Director

I lead a team of great people who are passionate about employee engagement and client satisfaction. My role is leading and developing the strategic direction of the business to ensure that we are keeping in touch and ahead of contemporary client requirements whilst continuing to be dynamic to deliver a quality partnership approach.

My passion in life is my family, with a wife, two young energetic boys, I love cycling, golf and snowboarding when travel permits!

Mark Stevens

Commercial Director

My role within our business is to drive sustainable growth supporting our operational teams within a focused sector specific approach underpinned by amazing client relationships which I am really passionate about.

Spending time with my family is really important as well as being a passionate long-distance walker, the longer the better!

Glenn Wilson

Director, Retail & Distribution

I have a wealth of experience in the retail and distribution industry and as Director I lead a highly motivated team in our Retail & Distribution sector. I drive a people focused culture delivering first class services with innovative solutions underpinned by collaborative client partnerships ultimately creating amazing experiences for guests.

Outside of work you’ll find me either spending quality time with my children or on the golf course trying to maintain my handicap of 4!

Claire Rumsey

Director, Destination & Heritage

As Director of our Destination & Heritage sector, I’m lucky to work in and look after some of the most interesting assets in the UK. Leading an experience focused team that pride themselves in creating long lasting partnerships and empowering our service delivery teams to be the best they can be.

The centre of my world is my ‘blue’ Staffordshire bull terrier. My weekends always include long walks in the new Forest with him and my husband rain or shine!

Daniel Slater

Financial Controller

I am a fully qualified Chartered Accountant with over 10 years’ experience preparing and interpreting financial information. As Financial Controller, I manage the Incentive FM finance team delivering ‘on time’ transparent financial reporting for all our clients.

Outside of work I enjoy sport – in particular football and Stockport County FC and love spending time with my wife and child.

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